Return policy

The products that can be bought in the Art store are print-on-demand.
This means they are made per customer and not picked from stock in a warehouse. This makes them unique, but that also means they cannot be returned or refunded when the order has been fulfilled. ​If your order is misprinted/damaged/defective or there is anything else wrong, I'll need to submit a problem report with Printful. The claim must be reported to Daisy's vision customer service within three weeks upon receiving your order at customerservice@daisysvision.com. Remorse or a change of heart does not count as a reason for a problems claim or a return/refund. Size exchanges are also not allowed as all product have size descriptions in the Art store. This goes for every product in the Art store. 

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of  25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalised;
2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

 

This policy shall be governed and interpreted in accordance with the English language. 

Still haven't found the answer?

 

Go to "Ordering at Daisy's vision" or "Shipping".

Still no luck?

Send an email to customer service.